DOMESTIC / INTERNATIONAL PACKAGE TOUR SALES AGREEMENT
ARTICLE 1- PARTIES:
On the one hand, NP GROUP TURİZM SOFTWARE TRAVEL AGENCY TRAVEL AGENCY TİCARET LİMİTED ŞİRKETİ – www.turbiletleri.com Turizm (hereinafter referred to as AGENT in this contract.) A Domestic/International Package Tour sales contract has been drawn up within the framework of the following conditions regarding domestic/international package tours.
ARTICLE 2- SUBJECT:
The subject of this contract is; AGENT to CONSUMER www.turbiletleri.com. In accordance with the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Package Tour Agreements, the parties fulfill their mutual rights and obligations regarding the sales and performance of the domestic/international package tour holiday service, whose qualifications, sales price and conditions are specified below, and which are sold electronically and face-to-face from the website. covers.
ARTICLE 3- PACKAGE TOUR CONTRACT PRICE AND PAYMENT TERMS:
3.1- Participation in the tour is optional, but can only be done if sufficient participants are provided. All services included in the price are detailed in the promotional brochures about the tour, the tour program and the tour registration (reservation) document. Other tours and services are subject to an extra fee. In particular, the purchased service; The extra food and beverage, personal expenses, transportation, cost of all goods and services out of the program, visa and passport procedures and services, travel and health insurance, museum-architecture entrance fees, extra tour costs are not included.
3.2- The Consumer can pay the Package Tour Contract price via cash, credit card or credit card via the Agency's site or via EFT/Money Transfer to the bank accounts specified by the Agency.
3.3- At least 50% of the Package Tour Contract price will be paid as a down payment (down payment) at the time of registration, and the balance will be paid no later than 15 days before the start of the tour. If the specified payments are not made within the aforementioned periods, the reservation will be canceled and 35% of the contract price will be invoiced to the Consumer as compensation for withdrawal. In addition, the amount taken as a down payment (down payment) is not refundable since it is taken as the security amount for participation in the tour.
3.4- In special product/promotional package tour sales, the consumer is obliged to pay the entire package tour contract price on the reservation date.
3.5- For special product and early reservation discounted package tour sales, the remaining contract fee will be paid at the latest 60 days before the start of the tour. Otherwise, the prepayment fee will be invoiced to the Consumer as compensation for withdrawal.
3.6- The Consumer agrees and undertakes to pay the interest, maturity difference and foreign exchange difference to be calculated and notified by the Agency in addition to the contract price for credit card payments.
ARTICLE 4- CANCELLATION OF THE PACKAGE TOUR:
4.1- Although the agency has shown all due diligence, it is an obstacle to the start of the tour; The tour may be canceled or delayed due to insufficient number of people participating in the tour, adverse weather conditions, road obstruction, strike, terrorism, fog, possibility of war, unpredictable technical issues and all force majeure or any reason not caused by the Consumer. In this case, the consumer can use one of the following optional rights. In this case, the Agency cannot be held responsible for the damages arising from the cancellation of the contract or the non-fulfillment of the contract.
a) Participating in another package tour of equal or higher value offered by the Agency, without paying any additional cost.
b) Participating in a package tour with a lower value, provided that the price difference is refunded.
c) Withdrawal from the contract without paying any compensation. In case of revocation from the contract, the Agent is obliged to return the entire price paid by the Consumer within fourteen days at the latest, without any deduction, from the date on which the notice of withdrawal from the contract is received.
4.2- If the consumer does not notify in writing or with a permanent data storage that he will participate in the package tour that he missed the beginning of, the Agency has the right to cancel all reservations and services made on behalf of the consumer after 24 hours. In such cancellations, no refund will be made to the consumer.
ARTICLE 5- PRICE CHANGE
The agency, the price in the contract; It can be changed, not exceeding five percent of the contract price, provided that the participant is notified in writing or with a permanent data storage at least twenty days before the departure date stipulated in the contract, in the following cases
: .
b) The price change is due to unusual changes in fuel costs.
c) The price change is caused by changes in taxes, duties, fees and similar legal obligations collected in places such as ports and airports.
ARTICLE 6- AMENDMENTS TO THE MAIN ELEMENTS OF THE AGREEMENT:
6.1- Except for the significant changes made by the agency before the start of the package tour due to reasons not caused by the participant, and the price change made for the reasons specified in Article 5, other price changes are considered as fundamental contract changes.
6.2- It is obligatory for the agency to immediately notify the Consumer of its changes and their effects on the price.
6.3- In case of a change in one of the essential elements of the contract, the Consumer may accept this change or may use one of the following optional rights, provided that he/she notifies the Agency in writing or with a permanent data storage that he/she does not accept the change:
6.4- In case of revocation from the contract, the Agent is obliged to return the entire price paid by the participant, without any deduction, within fourteen days at the latest, from the date on which the notice of withdrawal from the contract is received.
a) Participating in another package tour of equal or higher value offered by the Agency, without paying any additional cost.
b) Participating in a package tour with a lower value, provided that the price difference is refunded.
c) Withdrawal from the contract without paying any compensation.
ARTICLE 7- NON-PERFORMANCE OF THE AGREEMENT (INFULL PERFORMANCE OF THE AGREEMENT):
7.1- The consumer is obliged to immediately notify the independent service provider or the Agency of any deficiencies that occur during the performance of the contract. If this deficiency is not remedied, the Consumer has the right to demand a discount from the contract price.
7.2- When it is determined that the Agency does not or cannot fulfill an important obligation after the package tour has started, the Agency offers alternative arrangements that do not cause additional costs to the Consumer for the continuation of the package tour and compensates the difference between the services offered to the Consumer and the services offered.
7.3- The consumer may withdraw from the contract by not accepting the alternative arrangement. In case of revocation from the contract, the Agent's right to charge a fee ends and the payments made are returned to the Consumer within fourteen days at the latest, from the date of revocation from the contract. However, the Agency may demand an appropriate compensation from the Consumer for the actions it has performed until that time, at the rate that it benefits from the service.
7.4- In case of reneging from the contract, the Agency is obliged to provide free transportation of the participant to the place where the package tour started or to another agreed place and to cover the expenses incurred in case of compulsory accommodation.
7.5- Without prejudice to the provisions of the Travel Agencies and Travel Agencies Association Law regarding compulsory insurance, the Agency is liable for any and all damages incurred by the Consumer due to the failure to perform the contract at all or as required.
7.6- The agency cannot be held responsible for the damages arising from the failure to perform the contract at all or properly in case the breach of contract arises from the following situations:
a) The consumer's fault.
b) An unexpected and unavoidable behavior of a third party who is not involved in the performance of the contract.
c) Existence of force majeure.
d) The occurrence of an event that the agency, its intermediary or independent service provider could not foresee and prevent despite all due diligence.
e) The cancellation of the package tour due to the failure to meet the minimum participation stipulated for the organization and the cancellation of the cancellation has been notified to the Consumer in writing or with a permanent data storage at least twenty days before the start of the package tour within the period stipulated in the contract.
ARTICLE 8- TRANSFER OF THE AGREEMENT:
8.1- In case it is not possible to continue the package tour, the consumer may transfer the contract to a third party who fulfills all the conditions applicable to the package tour, by notifying the Agency in writing or with a permanent data store, at least seven days before the start of the tour. .
8.2- The transferor and the transferee of the package tour contract are jointly responsible for the payment of the balance amount against the Agency and all additional costs arising from the said transfer. However, these costs must be reasonable and in any case must not exceed the actual cost incurred by the Agency.
ARTICLE 9- TERMINATION OF THE AGREEMENT:
9.1- The consumer may terminate the contract unilaterally, provided that the request for termination is notified to the Agency in writing or with a permanent data storage.
9.2- From the start of the package tour by the consumer:
• In the termination notices made at least thirty days ago; Excluding the expenses arising from compulsory taxes, fees and similar legal obligations, compulsory travel health insurance, visa fees, and non-refundable payments made for package tours (such as transportation, accommodation costs) the participant is entitled to the price paid without any deductions. is returned. Since the tickets are bought as group tickets for tours made by plane, train, ship and land vehicle, the cancellation and change rules of the relevant companies are applied exactly.
• 35% of the contract price in the termination made at least 30-21 days ago,
• 50% of the contract value in the termination made at least 20-10 days ago,
• In the case of termination made at least 10 days before, the entire contract price, expenses arising from compulsory taxes, fees and similar legal obligations, compulsory travel health insurance, visa costs, package tours and non-refundable (such as transportation, accommodation costs) In addition to the deductions to be made for payments, the Consumer is billed as compensation for withdrawal. The consumer agrees and undertakes to pay the said deductions to the Agency. Date changes made by the consumer are in the form of termination/cancellation.
9.3- The consumer, before the start of the tour, in case of the death of himself or his first-degree relatives or in serious illness, accident, arrest and similar extraordinary situations, this situation together with official documents before the start of the tour in written or permanent data storage (e-mail, internet, text message and In case of termination of the contract (canceling the tour) by notifying the Agency, the remaining contract price will be refunded after deducting the irrevocable payments (such as transportation, accommodation costs) made regarding the package tour they have participated in. In particular, for cancellations after the necessary tickets for transportation such as plane, train, ship are purchased, excuses are not valid and tickets are not refunded. Cancellation and refund conditions of carrier companies are valid for transportation tickets.
9.4- In case of termination of the package tour less than thirty days before the start of the package tour due to a situation or force majeure that the consumer could not foresee and prevent despite all due diligence, the expenses arising from obligatory taxes, fees and similar legal obligations and the expenses that can be paid and documented and returned to third parties. Except for the costs that are not possible, the price paid by the participant is returned to him without any deduction.
9.5- The refunds to be made within the scope of this article must be made to the participant within fourteen days from the receipt of the notice of termination to the Agency.
ARTICLE 10- FORCE MAJEURE:
In extraordinary situations that may occur before the tour starts or during the tour, all kinds of adverse weather conditions, road obstructions, strikes, terrorism, fog, storms, war, possibility of war, natural disasters, changes and negative developments in relations between states, public movements, unpredictable reserves the right to change the program or to cancel or postpone the entire package tour in cases of technical issues, bankruptcy, economic crisis and other force majeure stipulated by the law and in cases that pose a high risk that will affect the safety of the tour. The consumer has the right to change the program or cancel it altogether in the above-mentioned situations that may occur before or during the tour, as well as the death of first-degree relatives or himself, serious illness, accident, arrest. In these cases, cancellation and termination conditions apply.
ARTICLE 11- PACKAGE TOUR SCHEDULE:
(Start and end date and place of the trip- The type of transportation vehicles used and the class of the journey, departure and return dates, times and places- Accommodation dates, type, location and qualifications- Meal plan- The itinerary to be followed during the trip- Package The minimum number of participants for the organization of the tour and the date on which the cancellation of the package tour will be notified if this number cannot be reached- Guidance services) Package tour program; It is arranged separately in the preliminary information form, on the promotional pages published on the internet, in the package tour program and in the tour registration (reservation) documents, and this is stated once again in this contract.
ARTICLE 12- GENERAL PROVISIONS:
Provided that the consumer participating in the tour is not larger than 50cmx70cm in all kinds of trips, two suitcases are 20 kg in airplane travels. have the right to take and bring luggage. Money, valuable papers and similar valuable jewelry should not be kept in the luggage. The agency cannot be held responsible for valuables in lost baggage. Items that smell, flow, have flammable or explosive properties or cause discomfort to the environment, cutting, piercing and firearms and all kinds of animals are not allowed into vehicles and accommodation facilities without the agency's separate and express written permission. In cases of luggage loss or damage caused by the agency's gross negligence; In the event that the Consumer has the Agency issue a loss or damage report, regardless of the material and moral value of the items in the baggage, as well as other qualifications and features, 1/2 of the transportation part of the total cost of the trip is paid by the Agency to the Consumer, who owns the goods, as material and moral compensation for the lost goods and suitcase. The agency is responsible for all kinds of loss, damage and theft of the goods, which have been declared in writing together with their values, at the most, as much as the transportation cost of the trip.
2- Visa passport procedures belong to the consumer. However, if all the necessary documents are submitted to the agency 1 month before the start of the tour, visa procedures can be followed for a fee. Since visa procedures are entirely at the discretion of the consulates, the agency has no responsibility for not obtaining a visa. Since obtaining a visa does not guarantee entry to that country, the agent has no responsibility for those who are not admitted to the country and therefore does not pay any refunds or compensation. The consumer shall have his/her passport, valid visa and identity card for his/her stays abroad, and an undamaged, cold stamped and palpable current identity card valid within the legal period for Cyprus, Georgia and domestic stays,
3- The agency is responsible for reasons other than force majeure that occurs after the start of the promised service, the situation for which the consumer is responsible, and the personal responsibilities of third parties. In cases under the responsibility of the Agency, the changes against the Consumer may be compensated in the form of a price or service refund to the Consumer in accordance with the provisions of the TÜRSAB MUĞLA/FETHİYE Schedule, as well as with additional and / or alternative arrangements that are not included in the price and given to the Consumer during the service. can go his way. The fact that additional or substitute services have been purchased, used or consumed by the Consumer, eliminates the Consumer's right to refund and compensation.
4- In case the Consumer terminates the reservation with the belief that the service performed is defective, he must notify the Agency official and the hotel where he is staying, in writing, of the reasons for the termination. Otherwise, it is deemed to have received and used the service. It is the Goodwill Consumer's obligation to cooperate and act attentively, to notify the Agency in writing of the issues complained of by the Consumer during the performance of the service.
5-Consumer(s) who do not have a signature in the contract but participate in the service subject to the contract are deemed to have accepted and committed to the provisions of the contract when the persons they have assigned to register on their behalf read and approve this contract. The right of recourse to the Consumers is reserved for the collection of the excess amount or service fee paid by the Agency to the signatories of the contract.
6-The case of missing or no delivery of the Package Tour is covered by insurance pursuant to Article 12 of the Law No. 1618. Coverage is as much as the Package Tour price. If the consumer wishes, at his own expense, before the start of the Package Tour and/or accommodation service, he can insure the costs of returning to the exit point in case of accident and illness, and the costs of treatment and damage arising from all kinds of accidents.
7- TURSAB MUĞLA/FETHIYE SCHEDULE clauses are applied in calculating the compensation to be paid in case the Agency does not comply with the Agreement partially or completely.
8-The CONSUMER accepts and declares that he has read and learned all the preliminary information regarding the characteristics, sales price, payment method and performance of the product/service subject to the contract, that he has read and received the promotional brochure and gave the necessary confirmation in electronic environment.
9- The AGENT is liable to the CONSUMER because the contractual service is defective. He/she accepts, declares and undertakes that he/she will notify the Agency official and the hotel where he/she is staying, in writing, in case he/she terminates the use of the service on the grounds that the service rendered is defective, otherwise he/she will be deemed to have received and used the service.
10- In case the relevant bank or financial institution fails to pay the service fee to the Agency due to the unfair or unlawful use of the Consumer's credit card by unauthorized persons after the performance of the service, the Consumer is responsible for the service fee and the resulting damages.
11-Child discounts are applied if the children stay in the same room with their parents as the 3rd or 4th person. 0-6 age separate beds are not provided in hotel accommodation. Since there is an obligation to buy a seat for children over the age of 2 in transportation vehicles, it is subject to a fee.
12- If it is determined that the characteristics (such as age) declared during the reservation of the children who will stay free or discounted in accordance with the criteria determined by the facility, are not correct, payment will be made immediately and fully and all kinds of compensation will be made for these children.
13-The package tour program and the package tour brochure are an annex and an integral part of this contract and are binding on the parties.
14- Regarding the services subject to the package tour contract; Departure, return date and times and duration of the package tour including interruptions, the route of the tour including the stops and transport connections during the package tour, the type of transportation vehicles, accommodation location and class, their duration, number of meals, guide and fee, if any, and other packages included in the package tour. Information about the services is included in the tour registration form, promotional brochure and voucher documents, which are given and notified to the Consumer and which are an integral part of this contract.
15- The Agency, in cases under its responsibility, may compensate the changes against the Consumer in the form of a refund or replacement service provision, in accordance with the provisions of the TÜRSAB MUĞLA/FETHİYE SCHEDULE. The fact that the additional or substitute services have been purchased, used or consumed by the Consumer, eliminates the Consumer's right to refund and compensation.
16-The Agency may partially or completely cancel the tours that it has announced or registered, provided that it notifies the Consumer, before the start of the service. At the same time or during the service, the Agency may change the names of the hotels within the scope of the service, the transportation vehicles and their places of departure, and the order of visits of the places indicated in the program and shown as places to visit. If the consumer does not accept these changes and cancellations for justified reasons, he has the right to cancel his reservation and receive a refund for the unconsumed service fee. Airplane, ferry, train, bus etc. The departure times of the transportation vehicles are the hours that are valid on the date of the contract. The agency is not responsible for the tariff changes to be made by the carrier companies later on. Airplane, ferry, train, bus etc. in the contract. location of transportation vehicles, hours and trip numbers should be checked from the agency before the trip. Changes can be made for any reason, depending on the means of transportation or not. While our agency informs the passengers about the tour movement details, our passengers are obliged to learn these details.

17- When the agency does not reach the sufficient number, it can transfer you to another agency with the same conditions and price.
ARTICLE 13- AUTHORIZED COURT:
In the resolution of disputes arising from the implementation of the package tour contract; Turkish law (with the provisions of this agreement, the Law on the Protection of the Consumer No. 6502 and the provisions of the relevant laws and regulations) will be applied, and the parties may apply to the Consumer Courts and/or the Arbitration Committee for Consumer Problems within the legal limits. Competent Court for the resolution of disputes; Muğla/Fethiye Court and Enforcement Offices. ARTICLE 12: The consumer declares that he has read the preliminary information about the contractual product/service's qualifications, sales price, payment method, performance information and all the issues written in the promotional brochure and tour program, and has given the necessary confirmation in electronic environment. This package tour contract consists of 12 articles and the package tour program with its annexes and package tour promotion brochure, prepared in two copies by the parties, read, checked and .… /…. / 2018, and entered into force by giving a copy to the Consumer.
TITLE, DURATION AND QUALIFICATIONS OF THE PACKAGE TOUR :
Tour Name :
Duration :
Start Date :
End Date :
READ AND UNDERSTAND THIS AGREEMENT ON BEHALF OF SERVICE RECEIVER(S) AND THE TOUR RELATED BROCHURE, FEES AND EXPENSE STATEMENTS.
Agency:
Consumer: